Your Privacy at
22bet Mobile — Full Policy

1 Introduction

This Privacy Policy describes how 22bet mobile ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players who register and use the 22bet mobile platform. This policy applies to all users accessing 22bet mobile from Bangladesh and any other permitted jurisdiction.

By creating an account on 22bet mobile, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the 22bet mobile platform.

We are committed to handling your personal data responsibly and transparently. This policy is written in plain language so that every 22bet mobile player — regardless of technical background — can understand exactly how their information is handled. If anything is unclear, our support team is available 24/7 to answer your questions.

2 Data We Collect

22bet mobile collects personal data in several ways — information you provide directly, information generated by your use of the platform, and information received from third-party service providers. Here is a breakdown of what we collect and why.

Information You Provide Directly

• Registration data: Full name, date of birth, phone number, and account credentials when you create your 22bet mobile account.
• Verification documents: National ID, passport, or driving licence submitted during KYC verification.
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket) used for deposits and withdrawals. We do not store full payment credentials — transactions are processed by our payment partners.
• Support communications: Messages, chat logs, and any information you share when contacting 22bet mobile support.

Information Generated by Platform Use

• Betting and gaming activity: Bets placed, games played, wager amounts, and outcomes on 22bet mobile.
• Transaction history: Deposit and withdrawal records, amounts, timestamps, and payment methods used.
• Device and technical data: IP address, device type, operating system, browser type, and app version.
• Session data: Login times, session duration, pages visited, and features used within 22bet mobile.

Information from Third Parties

• Payment providers: Transaction confirmation and status updates from bKash, Nagad, and Rocket.
• Identity verification services: Confirmation of identity document authenticity from our KYC partners.
• Fraud prevention services: Risk signals and fraud indicators from our security partners.

3 How We Use Your Data

22bet mobile uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes listed below. Here is exactly how your information is used on the 22bet mobile platform:

• Account management: To create, maintain, and secure your 22bet mobile player account, including processing logins and managing account settings.
• Payment processing: To process deposits and withdrawals via your registered mobile wallet and to maintain accurate transaction records.
• Identity verification: To verify your age and identity as required by our compliance obligations, ensuring only eligible players use 22bet mobile.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the 22bet mobile support team.
• Responsible gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, enabling us to offer appropriate support tools.
• Platform improvement: To analyse usage patterns and technical performance data to improve the 22bet mobile experience for all players.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates — only where you have given explicit consent to receive such communications.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.

4 Legal Basis for Processing

Every time 22bet mobile processes your personal data, we do so on one of the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions — for example, processing your deposits, settling bets, and managing your account.
• Legal obligation: Processing required to comply with applicable laws — for example, identity verification and anti-money laundering checks.
• Legitimate interests: Processing necessary for our legitimate business interests — for example, fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — for example, sending you marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

22bet mobile does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with this Privacy Policy.

Service Providers

We share data with trusted third-party service providers who assist us in operating the 22bet mobile platform. These include payment processors (bKash, Nagad, Rocket), identity verification providers, fraud detection services, and cloud infrastructure providers. These parties act as data processors on our behalf and are not permitted to use your data for their own purposes.

Regulatory and Legal Authorities

22bet mobile may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where required by law or in response to a valid legal request. We will notify you of such disclosures where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 22bet mobile business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply going forward.

6 Cookies & Tracking

22bet mobile uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our services. Here is what you need to know about cookies on 22bet mobile:

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in to your 22bet mobile account. You cannot opt out of essential cookies without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your 22bet mobile experience.
• Analytics cookies: Help us understand how players navigate 22bet mobile — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns and suspicious transactions.

Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the 22bet mobile platform — for example, you may need to log in again on each visit if session cookies are blocked.

7 Data Retention

22bet mobile retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account being open on 22bet mobile.
• Transaction records: Retained for a minimum of five years after the transaction date, as required for financial compliance purposes.
• Identity verification documents: Retained for five years after account closure.
• Support communications: Retained for two years from the date of the last interaction.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.

When your data is no longer required, 22bet mobile securely deletes or anonymises it so that it can no longer be linked back to you. If you request account closure, we will begin the data deletion process in accordance with the retention periods above.

8 Security Measures

Protecting your personal data is a top priority at 22bet mobile. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse:

• 256-bit SSL/TLS encryption on all data transmitted between your device and 22bet mobile servers.
• Encrypted data storage for all sensitive personal and financial information held on our servers.
• Two-factor authentication (2FA) available for all 22bet mobile accounts to add an extra layer of login security.
• Automated fraud detection systems that monitor account activity in real time for suspicious patterns.
• Access controls ensuring that only authorised 22bet mobile staff can access player data, and only to the extent required for their role.
• Regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your 22bet mobile account and never share your login credentials with anyone.

9 Your Rights

As a 22bet mobile player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 days of receiving your request.

• Right of access: You have the right to request a copy of the personal data 22bet mobile holds about you, along with information about how it is being used.
• Right to rectification: If any of your personal data held by 22bet mobile is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request that 22bet mobile delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider where technically feasible.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting prior processing.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes.

10 Children's Privacy

22bet mobile is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to register or use 22bet mobile under any circumstances.

If we become aware that personal data has been collected from a person under 18, we will immediately close the account, delete all associated data, and void any transactions or balances. If you believe a minor has registered on 22bet mobile, please contact our support team immediately so we can investigate and take action.

11 Policy Changes

22bet mobile may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered players via in-platform notification or by contacting you directly. Your continued use of 22bet mobile after a policy update constitutes your acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically to stay informed about how 22bet mobile protects your privacy. If you have questions about any changes, our support team is available 24/7.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 22bet mobile handles your personal data, please get in touch with us. Our support team is available around the clock and will be happy to help.

• Live Chat: Available 24/7 directly on the 22bet mobile platform — the fastest way to reach us.
• Email: [email protected] — we aim to respond within two hours during business hours.

For data-related requests such as access, correction, or deletion of your personal data, please include your registered phone number in your message so we can verify your identity before processing the request. We take all privacy enquiries seriously and will respond within 30 days.